Frequently asked questions

Check-in starts at 3 pm and checkout is by 11 am. Ask the front desk for early check-in or late checkout; we’ll do our best depending on availability.

Yes. Valet and self-parking are available in our secure garage, open 24 hours. Electric-vehicle chargers are on level one.

Yes, families are welcome in the hotel, pool, restaurants and spa garden. Children under 12 stay free in their parents’ room. The casino floor is for guests aged 18 and over only.

Dogs under 15 kg are welcome in selected Harbour Rooms for a small nightly fee. Please tell us when you book.

Breakfast is included in most of our packages. If your rate doesn’t include it, you can add it at check-in or pay at Current Café.

Yes. We have accessible rooms in every category, with roll-in showers, grab rails and lowered fixtures. All public areas have step-free access.

You must be 18 or older. We check valid government photo ID at the entrance, every visit.

Smart casual after 7 pm. Swimwear, sportswear and flip-flops are not allowed on the gaming floor.

Yes. Free learn-to-play sessions run every afternoon from 3 pm to 5 pm, using practice chips only.

Sign up for free at the rewards desk with your photo ID. You’ll start earning points on your room, dining and play straight away.

We recommend booking Trident Grill, especially at weekends. Current Café and the bars welcome walk-ins.

Yes. Tell your server about any allergies or dietary needs and our chefs will adapt your dishes.

Yes. Day guests can book treatments and buy a thermal suite pass, subject to availability.